Returns policy

You have 30 calendar days from the receipt of your order to request an exchange or return. No hassle.

How it works

Email us at hola@mooquer.com with your order number and the reason for the exchange or return. We will send you a return label by email. Attach the label to the original package and drop it off at your nearest courier office or, if you prefer, we can send a courier to pick it up at your home. Once we receive the product and verify it is in perfect condition, we will process the exchange or refund.

Size exchanges

If you need a different size of the same product, we'll take care of everything. We'll send you the new size at no additional cost. Mooquer covers the collection and reshipment costs.

Returns for refund

If you prefer a refund, we will reimburse the product price to the same payment method you used. The refund will be processed within a maximum of 14 days from the date we receive the item.

Conditions

The product must be unused, with all tags attached, and in its original packaging. Mooquer reserves the right to refuse returns of items that show signs of use, washing, damage, or that do not include tags and packaging.

Exceptions

Personalized or custom garments are not eligible for exchange or return. If you receive a defective product or one damaged during transport, please contact us within the first 24 hours with photos of the product. We will resolve it immediately.

Return costs

Returns and size exchanges are free for orders within Spain (peninsula and Balearic Islands): Mooquer covers the collection and reshipment costs. For international returns, the shipping costs for the return are borne by the customer.

If you have any questions, please write to us at hola@mooquer.com.

Want to manage your return? Manage your return from your account.

- Withdrawal form template (You only need to fill in and send this form if you wish to withdraw from the contract or purchase). You can send the form to withdraw from your purchase here.

Last updated: June 2026