On each product page, you'll find the specific size guide with measurements in centimeters. If you are unsure between two sizes, please message us on WhatsApp with your measurements (height, weight, chest and waist circumference) and we will advise you. When in doubt for technical garments, we recommend the snugger size; for lifestyle, the looser size.

Each garment details its complete composition on the product page. We work with high-end European technical fabrics: Italian Lycra, recycled polyamides, merino, certified organic cotton, and fibers with antibacterial treatment. We do not use generic materials and each composition is designed for the specific use of the garment.

All our garments are manufactured in Spain, Italy, and Portugal, in long-established workshops specializing in technical sportswear. We design from Asturias and select each supplier for their know-how, not for price. This is our way of guaranteeing real quality, traceability, and a positive social impact on the European textile industry.

Machine wash cold (max 30°C), inside out, without fabric softener and with neutral detergents. Do not tumble dry or bleach. Iron at low temperature if necessary. Garments with ink prints or embroidery are recommended to be washed in a mesh laundry bag. Caring for them this way extends their lifespan.

We ship within 24-72 hours from Oviedo to anywhere in mainland Spain and the Balearic Islands. For the rest of Europe, the delivery time is 3-10 business days. You will receive an email with the tracking number as soon as your order leaves the warehouse

Shipping is free in mainland Spain and the Balearic Islands for orders over €75. For smaller orders, the cost is calculated at checkout based on destination. Consult the complete shipping policy to see rates by country and estimated times.

Yes, all prices you see on mooquer.com include applicable VAT. For shipments outside the European Union, local tariffs or taxes in the destination country are the customer's responsibility and are handled by the customs agency.

Yes, we ship to all of the European Union, the United Kingdom, Switzerland, the United States, and other international destinations. Delivery times and rates are calculated automatically at checkout based on the country and weight of the order.

If your order has not yet left the warehouse, we can modify or cancel it without a problem. Write to us as soon as possible at hola@mooquer.com or via WhatsApp with your order number. Once shipped, you will have to wait to receive it and process a standard return.

Yes. You have 30 days from receipt to return any item in perfect condition, with its original tag and unused. Returns and size exchanges are free for orders within Spain (peninsula and Balearic Islands): Mooquer covers the costs of collection and redelivery. For international returns, the shipping costs for the return are borne by the customer.

Packs must be returned complete, with all the garments they comprise. Partial returns of packs are not accepted, as their price is based on the complete combination. If you want flexibility, purchase the garments separately.

All our garments have a 2-year warranty against manufacturing defects, in accordance with European regulations. If you find a defect, please write to us with photos and your order number and we will resolve it as soon as possible.

The warranty does not cover natural wear and tear from use (pilling, progressive discoloration, elasticity), damage from accidents, falls, tears due to improper washing, snags, or improper use of the garment. For accidents, we have Crash Service.

If you have an accident while cycling or running in Mooquer clothing, we'll give you a 25% discount on replacing the damaged garments. Just send us photos of the damage and your original order number. It's our way of supporting you even when things go wrong.

Email us at hola@mooquer.com within 48 hours of receiving your order with photos of the damage and packaging. We will arrange free collection and send you a replacement immediately. There is no need to open a standard return; this is a separate case and we will treat it as a priority.

Card (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, Shop Pay, Bizum, and financing with Klarna. All payments are processed through certified gateways with SSL encryption and PCI DSS compliance.

Absolutely. The entire website runs on HTTPS with an active SSL certificate. Banking data is never stored on our servers; it goes directly to the payment gateway (Shopify Payments, PayPal, or Klarna), which comply with PCI DSS Level 1 standards, the highest in the industry.

Yes, we have the Mooquer Club. It's free and gives you early access to new collections, invitations to Run · Bike Meetups events, exclusive experiences, and content from our athletes and brand ambassadors. It's not a coupon program; it's a community.

Three ways: WhatsApp (floating button on the website or direct link from the contact page), email to hola@mooquer.com, or the form on the contact page. We respond in less than 24 hours on business days, usually the same day.

Yes, it's our fastest customer service channel. Use it for size queries, order status, product advice, or any questions before purchasing. WhatsApp support hours: Monday to Friday from 10:00 to 20:00 (Spanish peninsular time).

Yes, our flagship store is at Calle Marqués de Pidal 10, Oviedo (Asturias). We are open from Monday to Saturday, and you can try on the entire collection, see fabrics, pick up online orders without shipping costs, and meet us in person.

Mooquer is primarily sold through our website and our Oviedo flagship store. Occasionally, we are present in selected partner stores. Check the updated list of points of sale.