Privacy policy
Data Controller
Cristina Rodríguez Muñoz
Tax ID: 09446330-T
VAT ID (VIES / OSS): ES09446330T
Address: Calle Marqués de Pidal, 10 - 33004 Oviedo (Asturias) - Spain
Email: hola@mooquer.com
Phone: +34 644 636 644
This privacy policy governs the processing of personal data collected through mooquer.com, in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and Organic Law 3/2018 on Personal Data Protection and Guarantee of Digital Rights (LOPDGDD).
What data we collect and why
When you make a purchase, we collect your first name, last name, shipping address, billing address, email, phone number, and payment details. We use this data to process your order, manage shipping, issue invoices, handle potential claims, and comply with our tax and legal obligations.
When you subscribe to our newsletter, we collect your email and IP address. We use this data to send you commercial communications about new releases, exclusive content, and Mooquer news. We will only send you emails if you have given your explicit consent. You can unsubscribe at any time using the link included in each email.
When you contact us through the contact form or by email, we collect the data you provide to manage and respond to your inquiry.
When you browse our website, we automatically collect browsing data: IP address, browser type, device, pages visited, products viewed, and approximate location. We use this data to improve the browsing experience, estimate shipping costs and taxes, and analyze website performance.
Legal basis for data processing
The processing of your data is based on the performance of a contract (when you make a purchase), your consent (when you subscribe to the newsletter or send us a form), our legitimate interest (to prevent fraud and improve our services), and compliance with legal obligations (tax and accounting).
How long we keep your data
Data associated with orders is kept for 5 years due to tax and accounting obligations. Newsletter subscription data is kept as long as your subscription remains active. Contact form data is kept for the time necessary to resolve your query, with a maximum of 2 years.
Who we share your data with
We do not sell or transfer your personal data to third parties for commercial purposes. We only share your data with the providers necessary to provide our services to you:
Shopify Inc. as the e-commerce platform that hosts our store and processes order information. Shopify complies with the GDPR and has standard contractual clauses for international data transfers.
Payment gateways: Shopify Payments (operated by Stripe Payments Europe Ltd., Dublin, Ireland), PayPal, Klarna, Apple Pay, Google Pay, Monei with Bizum, and other payment methods available in the store. These providers process your banking data securely and under their own privacy policies.
Shipping companies: Correos, GLS, UPS, DHL or other carriers necessary for the delivery of your order. We provide them exclusively with your name, shipping address, and contact phone number.
Mailchimp (The Rocket Science Group LLC, United States) as an email marketing platform. Mailchimp complies with the GDPR and adheres to the standard contractual clauses approved by the European Commission.
Google Analytics for anonymous statistical analysis of website browsing.
Cookies
Our website uses its own and third-party cookies. Proprietary cookies are necessary for the operation of the store (shopping cart, user session, preferences). Third-party cookies are used for web analytics and for the operation of payment gateways. You can configure your browser to reject cookies, although this may affect the functionality of the store. For more details, consult our Cookie Policy.
Your rights
You have the right to access your personal data, rectify it, delete it, object to its processing, request the limitation of its processing, and request the portability of your data. To exercise any of these rights, write to us at hola@mooquer.com indicating your full name and the right you wish to exercise. We will respond within a maximum of 30 days.
If you consider that the processing of your data is not appropriate, you can file a complaint with the Spanish Data Protection Agency (www.aepd.es).
Security
Mooquer applies technical and organizational measures to protect your personal data against unauthorized access, loss, or alteration. All communication between your browser and our website is encrypted using an SSL certificate.
Modifications
Mooquer reserves the right to modify this privacy policy to adapt it to new legislation or changes in our services. Any modification will be published on this page.
Last updated: June 2026.