Privacy policy
Data controller
Cristina Rodríguez Muñoz
Tax ID (NIF): 09446330-T
VAT number (VIES / OSS): ES09446330T
Address: Calle Marqués de Pidal, 10 - 33004 Oviedo (Asturias) - Spain
Email: hola@mooquer.com
Phone: +34 644 636 644
This privacy policy governs the processing of personal data collected through mooquer.com, in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and Spanish Organic Law 3/2018 on the Protection of Personal Data and the guarantee of digital rights (LOPDGDD).
What data we collect and why
When you make a purchase, we collect your first name, surname, shipping address, billing address, email, phone number and payment details. We use this data to process your order, manage delivery, issue invoices, handle any claims and comply with our tax and legal obligations.
When you subscribe to our newsletter, we collect your email and IP address. We use this data to send you marketing communications about launches, exclusive content and Mooquer news. We will only send you emails if you have given your explicit consent. You can unsubscribe at any time via the link included in every email.
When you contact us through the contact form or by email, we collect the data you provide in order to manage and answer your query.
When you browse our website, we automatically collect browsing data: IP address, browser type, device, pages visited, products viewed and approximate location. We use this data to improve the browsing experience, estimate shipping costs and taxes, and analyse the website's performance.
Legal basis for processing
The processing of your data is based on the performance of a contract (when you make a purchase), your consent (when you subscribe to the newsletter or send us a form), our legitimate interest (to prevent fraud and improve our services) and compliance with legal obligations (tax and accounting).
How long we keep your data
Data associated with orders is kept for 5 years due to tax and accounting obligations. Newsletter subscription data is kept while your subscription remains active. Contact form data is kept for as long as necessary to resolve your query, up to a maximum of 2 years.
Who we share your data with
We do not sell or transfer your personal data to third parties for commercial purposes. We share your data only with the providers necessary to deliver our services to you:
Shopify Inc. as the e-commerce platform that hosts our store and processes order information. Shopify complies with the GDPR and has standard contractual clauses in place for international data transfers.
Payment gateways: Shopify Payments (operated by Stripe Payments Europe Ltd., Dublin, Ireland), PayPal, Klarna, Apple Pay, Google Pay, Monei with Bizum and other payment methods available in the store. These providers process your banking data securely and under their own privacy policies.
Carriers: Correos, GLS, UPS, DHL or other carriers necessary to deliver your order. We provide them solely with your name, shipping address and contact phone number.
Mailchimp (The Rocket Science Group LLC, United States) as our email marketing platform. Mailchimp complies with the GDPR and is covered by the standard contractual clauses approved by the European Commission.
Google Analytics for the statistical analysis of website browsing, on an anonymised basis.
Relationship with Shopify and advanced features
Our store is hosted on Shopify (Shopify International Ltd. / Shopify Inc.), which acts as a data processor to provide and improve the service: it hosts the website, processes orders and processes data about your access to and use of the store. In order to provide and improve the services, some of the information you provide is transmitted and shared with Shopify and with providers that may be located in countries other than yours.
We also use certain advanced Shopify features that incorporate data obtained from your interactions with our store, with other merchants that also operate on Shopify and with the platform itself, in order to protect, develop and improve our services (for example, fraud prevention, experience personalisation and advertising). To provide these features, Shopify may process your personal information acting as an independent data controller. You can find out how Shopify processes your personal information and exercise your applicable rights before Shopify in its Consumer Privacy Policy and its privacy portal: privacy.shopify.com/en.
Cookies
Our website uses first-party and third-party cookies. First-party cookies are necessary for the store to function (shopping cart, user session, preferences). Third-party cookies are used for web analytics and for the operation of payment gateways. You can set your browser to reject cookies, although this may affect the store's functionality. For more details, see our Cookie Policy.
Your rights
You have the right to access your personal data, rectify it, erase it, object to its processing, request the restriction of processing and request the portability of your data. To exercise any of these rights, write to us at hola@mooquer.com stating your full name and the right you wish to exercise. We will respond within a maximum of 30 days.
If you consider that the processing of your data is not appropriate, you can file a complaint with the Spanish Data Protection Agency (www.aepd.es).
Global Privacy Control (GPC) signal
We recognise the Global Privacy Control (GPC) signal. If you visit our website with this signal enabled in your browser, we will automatically treat it as a request to opt out of sharing your data for personalised advertising purposes for that device and browser. You can find out more at globalprivacycontrol.org.
Minors' data
Our store is not directed at minors and we do not knowingly collect personal information from children under 16. If you are a parent or legal guardian and believe that a minor has provided us with their data, write to us at hola@mooquer.com and we will delete it.
International transfers
We may transfer, store and process your personal information outside the European Economic Area (EEA), for example in the United States, through providers such as Shopify, Mailchimp or the payment gateways. In such cases we ensure an adequate level of protection through recognised mechanisms, such as the Standard Contractual Clauses (SCCs) approved by the European Commission or the applicable adequacy decisions, unless the transfer is made to a country recognised as ensuring an adequate level of protection.
Security
Mooquer applies technical and organisational measures to protect your personal data against unauthorised access, loss or alteration. All communication between your browser and our website is encrypted using an SSL certificate.
Changes
Mooquer reserves the right to modify this privacy policy to adapt it to legislative developments or changes in our services. Any change will be published on this page.
Last updated: July 2026.